Katy’s Weblog
(See the beginning of my transmission problem here)
Today I got my Honda Odyssey back from the dealer – with a new transmisson that cost me the labor of $839. That’s expensive, but not as expensive as the entire transmission. I give accolades to Honda for their customer service. Diamond Honda was also very diligent in keeping me informed of the progress. And they washed my car, which really really needed it.
(See the beginning of my transmission problem here)
I am happy to report that American Honda has agreed to pay for the part for a new transmission, providing I pay for the labor.
I am satisfied with this arrangement. I think that’s fair. Though the labor is a little expensive (the dealer said it would be about $800), it’s better than paying $3000 for the entire thing.
Since my last post, here is an update:
I called Honda on Friday, Aug 29 about 4pm. They said someone will call me back within 2 business days.
I was very impressed that Wayne from Honda called me back the same day, even though I registered my complaint late in the day on Friday. Unfortunately, I missed his call.
I am documenting this for reference.
I have a 1999 Honda Odyssey, bought brand new from the dealer, Rock Honda it was. I was on a waiting list and waited a couple of months to get this van. It was purported to be the best van, efficient engine, and we trusted Honda as a maker of reliable cars.